Photo: Waqas Hakim of Gulf Air sharing some of his company's issues with Loyalty Fraud at this event
Overview: This event of the Loyalty Fraud Prevention Association (LFPA) focused on digital strategies to get ahead of the threats in terms of Loyalty Fraud. Understanding the Fraudster's Customer Journey helps you to work better with the other departments like IT and Call Centres to stop fraud. In turn, this engages your customers to help them help themselves against fraud. On top of discussing these issues and other trends in loyalty fraud prevention, attendees were also able to meet and network with industry peers and best practice service providers to hear first-hand how to further protect a loyalty program.
Its agenda may be found below and you may also request its presentations.
To obtain the conference presentations from this event, click on the button above for "Sign up for Conference Presentations" and request those from the "LFPA Spring 2019 Conference" (Note: This request form is managed by Ai Conferences, the event organiser which organised this conference on LFPA's behalf.)
Day 1, Wednesday, 8th of May
8:00 - 12:30:
Pre-Event Optional Opening Sessions & Breakfast (Joint with Airline & Travel Payments Summit)
12.30 - 14.00:
Lunch, Registration & Networking sponsored by
14.00 - 14.05:
Chairman's Welcome Remarks & Introductions
• Mustafa Ozalcin, Founder, UKa$ii
14.05 - 14.30:
Case study: Catching a fraudster
• Waqas Hakim, Supervisor Web Support & Fraud Prevention, Gulf Air
14.30 – 15.00:
Loyalty Fraud Best Practice Standards
• Rodrigo Camacho, Chief Commercial Officer, Nethone
15.00 - 15.30:
Artificial Intelligence and Machine Learning: Streamline your fraud prevention processes
• Kevin Lee, Trust & Safety Architect, Sift
15.30 - 16.10:
Coffee Break & Networking sponsored by
16.10 – 17.00:
The Ai Lions’ Den – Joint with Airline and Travel Payment Summit: The theme for the 2019 ATPS is to Engage, Experience and Execute for Customers. To keep engaging with your customers you need to have new products, services and experiences – as well as executing them by taking them to market. The ever popular Ai Lions’ Den let’s companies with new ideas share those in a 5 minute sales pitch to our airline & travel experts. Our Lions (judges) will quiz them on all aspects of their pitch, live in front of all the event delegates!
Ring Master (Moderator):
• Michael Smith, Managing Partner, Airline Information
• Ivy Chang, Payment Platform Manager, Cathay Pacific Airways
• Natalie Siviter, Head of Compliance & Fraud, Virgin Group Loyalty Company
• Deborah Merrens, former Head of Loyalty Marketing, British Airways
• Forter • Accertify • Riskified • Boku
17.00 - 18.00:
Networking Reception - Joint with Airline and Travel Payment Summit and sponsored by
Day 2, Thursday, 9th of May
8.00 - 9.00:
Breakfast and Networking sponsored by
9.00 - 9.30:
Demonstration of the Dark Web
• Kevin Lee, Trust & Safety Architect, Sift
9.30 - 10.00:
Making the human-device experience seamless & secure
• Lewis Duker, Digital Fraud Account Executive, SecuredTouch
10.00 - 10.30:
Has loyalty fraud overtaken banks as the prime focus for fraudsters?
• Zia Hayat, CEO and Founder, Callsign
10.30 - 11.10:
Coffee Break & Networking
11.10 – 11.45:
Account Takeover – what is it and how to prevent it
• Stephen Fowler, VP Business Development New Markets, Boku
11.45 - 12.20:
Panel Discussion: Educating your customers in preventing Fraud: From Terms and Conditions to social media, helping customers to manage the risk?
• Alan Lias, Industry Expert & Former VP Loyalty & Ancillaries, Virgin Atlantic
• Pedro Bennasar, Payments & Fraud Manager, Logitravel
• Dave Andreadakis, Chief Strategy Officer, Kobie Marketing
• Ivor McCarragher, Manager Centre of Expertise for Customer Care & Refunds, Air France, KLM & Delta Air Lines
• Markus Wohlgenannt, Expert Specialist Customer Care, Air France, KLM & Delta Air Lines
12.20 - 12.30:
LFPA: Member update on trends and statistics, working practices and standards
• Peter Maeder, Secretary, Loyalty Fraud Prevention Association
13:45 - 16:00:
Post-Event Networking sponsored by Accertify (Joint with the Airline and Travel Payment Summit).
"Our mission is simple - to support the industry in its fight to reduce and eliminate Loyalty Fraud."
Photo: Networking at a past conference
The following companies participated in Brighton
Air Canada Vacations
Air France Digital Touchpoints
Baudon Nortier Consulting
Cabo Verde Airlines
Cathay Pacific Airways
Deutsche Lufthansa AG
Discover Car Hire
Discover Financial Services
Edgar, Dunn & Co
Elavon Merchant Services
Financial Services Consulting
GetYourGuide Deutschland GmbH
Igoria Trade SA
INDIGO / Cityhook
JCB International (Europe) Ltd
LOT Polish Airlines
Loyalty Fraud Prevention Association
NEC Payments B.S.C
Nethone Sp. z o.o
SAS Scandinavian Airlines
South African Airways
The Leading Hotels of the World
Ukraine International Airlines
Up in the Air -Travel Payment Consultancy
Virgin Atlantic Airways
Virgin Group Loyalty Company
Top Brand Names Sponsor LFPA Events. Great Content and Connections made by presenters and sponsors.
Sponsoring an LFPA Conference
Whether it is raising brand awareness, new product launches or prospecting for new business, sponsoring a LFPA Conference is a great way to connect with your target audience. We aim to understand your detailed objectives so that we can tailor a sponsorship package to your requirements and budget. We're working with Ai Events, organisers of the Airline and Travel Payment Summits, to produce and market the LFPA Spring and Fall Conferences.
Who comes to an LFPA Event?
LFPA events focus very much on content. We have industry practitioners as speakers sharing their insights into the key issues of the day. We don’t sell speaking slots, which means our presentations are not sales pitches thus attracting delegates who want to keep up-to-date with innovations and best practices. Most delegates are senior decision-makers. Our delegates are predominately the people doing the job and making purchasing decisions related to Loyalty Fraud Prevention.
For more in-depth sponsorship information, relating to our different events, or the make up of our delegates, please ask for our Media Pack.
What sponsorships items are available?
We work with our sponsors to customise their sponsorship package to their corporate objectives and budget. Our sponsorship items start from US$999 and can be tailored to your exact requirement.
Some of the options available include:
► Exhibition space - great brand presence and your chance to speak with delegates during breaks & lunches
► Brand awareness at the event with sponsorship of coffee breaks, networking receptions. We aim to get your brand out there in front of your target audience
► Establishing your brand as an industry thought leader via white papers or other specialist content on the LFPA website and promotion of your messages on the relevant event websites
► We also can run webinars and can promote your content to our extensive worldwide database of contacts