2017 Spring Event - Presentations from Loyalty Fraud Prevention Conference

Date: 24 May 2017 - 25 May 2017    Location: Atlanta, GA, USA    Delegates: 80+



Event Overview: This conference was a gathering of executives from multiple industries responsible for fighting the growing problem of loyalty program fraud. As companies improve their defenses against credit card fraud, it is driving fraud to a new channel - loyalty programs. Loyalty Program fraud is also made worse by consumers not treating loyalty accounts as they would their bank account. With the result that their rewards are long gone before consumers realize that the miles for their next dream vacation or flight have been stolen. As yet, law enforcement agencies are not actively involved in looking at loyalty fraud cases, leaving both Loyalty Programs and consumers without this support. The conference examined all aspects of this complicated issue, while also serving to launch the Loyalty Fraud Prevention Association (LFPA).

Event Theme - "Beating the Fraudsters?": The event shared best practices to reduce loyalty fraud, improve margins and beat the fraudsters. It also offered networking opportunities to meet industry peers to help you achieve these objectives. Scroll down to see the agenda.


To obtain the presentations from this event, click on the button above for "Sign up for Conference Presentations" and request those from the "2017 Loyalty Fraud Prevention Conference - Spring Event."  (Note: This request form is managed by Ai Conferences, the event organiser which organised this conference on LFPA's behalf.)

Symposium Agenda: Beating the Fraudsters!

24th May 2017

4:00pm - 7:00pm
Pre-Conference Loyalty Fraud Discussion Group

7:00pm - 8:30pm
Welcome Networking Reception

25th May 2017

8:00am - 9:00am:
Breakfast, Registration & Networking

9:00am - 9:30am:
Chairman's Welcome Remarks & Introductions
• Michael Smith, Co-Founder, Loyalty Fraud Prevention Association

9:30am - 10:00am:
Keynote: Ensuring your Loyalty Program Rules don't invite the fraudsters!
• David Andreadakis, VP Loyalty Strategy, Kobie Marketing

10:00am - 10:30am:
Keynote: IT Security & Your Loyalty Program
• Jon Pitts, MD USA, Foregenix

10:30am - 11:00am:
Coffee Break & Networking sponsored by Kount 


11:00am - 11.30am:
Identity Security and the Dark Web
• Lars Holmquist, SVP Group Business Development - The Americas, Collinson Group

11:30am - 12:00pm:
Loyalty Program Security Best Practices: report from the LFPA Working Group & other LFPA updates
• Peter Maeder, Secretary, Loyalty Fraud Prevention Association
• Trent Reeve, CISO, Bridge2 Solutions
• Janice Li, Associate Director - Marketing Program Risk Management, Marriott International (SPG Program)

12.00 - 13.00:
Group Lunch & Networking

13.00 - 13.30:
Hybrid Analytic Approach to Loyalty Fraud
• Greg Henderson, Senior Director Fraud & Security Intelligence, SAS

Fraud presents itself in many ways, and fraudsters are constantly evolving how they perpetrate fraud.  As people find more ways to defraud organizations with loyalty programs, it becomes important for these organizations to find proactive ways to address this potential fraud. This presentation will cover a variety of techniques that can be used to detect and prevent loyalty fraud, including business rules, peer group analysis, fraud models, and social network analysis.  As we review these techniques, we will highlight the pros and cons of each technique and highlight how a hybrid approach to loyalty fraud that incorporates multiple techniques is more effective than using the techniques in isolation.

13:30 - 14:00
Why Fraudsters Love Loyalty Programs
• Don Bush, VP Marketing, Kount

14.00 - 14.30:
Your Company Has Been Breached, Now What? How to Manage Communications with Your Best Customers and to Control Your PR Crisis (This was the most controversial presentation from the 1st Loyalty Fraud Prevention Conference held in London in November 2016, so we have brought the topic back with updated facts & figures.)
• Vanessa Horwell, Chief Strategy Officer, ThinkInk

14:30 - 14:50:
Coffee Break & Networking sponsored by Pindrop



14:50 - 15:05:
Cooperating with Law Enforcement to Stop Loyalty Fraud
• Chad Hunt, SSA Computer Intrusion Squad, Federal Bureau of Investigation (FBI)

15:05 - 15.45:
Lions' Den: New products and innovations are key to reducing fraud. The Lions' Den is a showcase of these where companies are given 5 minutes to pitch their payment or fraud prevention-related innovation live & unrehearsed to our board of industry executive "Lions." Honest & critical feedback on the product & sales pitch is then provided in front of our conference audience.

Pitching Companies:
• Pindrop
• Theseuss
• SpyCloud

Chief Lion (Judge):
• Len Covello, CTO, Engage People

Lions (Judges):
• Randy Farmer, Sr. Analyst - Threat Operations, Macy's
• Joao Frias, Head of Global Fraud, Payments & Compliance, TAP Portugal & Advisor, Loyalty Fraud Prevention Association
• Erik Lagesen, Vice President Business Development, SIMPLENIGHT

Lion Tamer (Moderator):
• Michael Smith, Co-Founder, Loyalty Fraud Prevention Association

15.45 - 16.15:
Quantifying Loyalty Fraud
• Laura Hudelbrink, Product Manager, Connexions Loyalty

16.15 - 16.45:
Loyalty Fraud Prevention Case Study: An Airline Story
• Lance Sleeper, Director Operations & Airline Strategy, Shape Security

16.45 - 17.30:
Closing Panel Discussion: Wrap-Up & Summary Discussion. What can be done to stop loyalty fraud?

Moderator:
• Bill Hanifin, CEO, Hanifin Loyalty

Panellists:
• Nick, Boccone, VP Infrastructure & Security, Engage People
• Trent Reeve, CISO, Bridge2 Solutions
• Joao Frias, Head of Global Fraud, Payments & Compliance, TAP Portugal & Advisor, Loyalty Fraud Prevention Association
• Jon Pitts, MD USA, Foregenix

17.30 - 18.30:
Drinks & Networking




Want to see what there was to do and see in Atalnta? Checkout this free guide from ArrivalGuides.


© Copyright 2017 Loyalty Fraud Prevention Association Limited.   All Rights Reserved.




The following companies participated:

Accertify
ACI Worldwide
Aeroflot
Aeroplan
AIMIA
American Express
Augeo
Breakaway Loyalty
Bridge2 Solutions
Cartera Commerce
Collinson Group
Connexions Loyalty
CyberSource
Discover Financial
Engage People Inc.
Expedia
Federal Bureau of Investigation (FBI)
First Citizens Bank
Hannifin Loyalty
Hilton
Intercontinental Hotels Group (IHG)
Kobie Marketing
Kount
Loyalty Edge
Loyalty Fraud Prevention Association (LFPA)
Macy's
Maritz
Marriott Rewards
MasterCard
Perseuss
Pindrop Security
PwC
Red Roof Inns
SAS
Shape Security
SpyCloud
SPG®, Marriott International
Southwest Airlines
TAP Portugal Airlines
Theseuss
ThinkInk PR
United Airlines
VISA
Wyndham Hotel Group



Photo: London - venue of the 1st LFPA Conference held in November 2016

This conference, held in London in November 2016, was organized by Ai for the Loyalty Fraud Prevention Association. It was a first worldwide gathering of executives from multiple industries responsible for fighting loyalty program fraud. Its theme was "Are you really protected?" You may request to download its presentations below.


To obtain the presentations from this event, click on the button above for "Sign up for Conference Presentations" and request those from the "2016 Loyalty Fraud Prevention Conference."
 

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