Photo: Past Event
Overview: As merchants work to reduce credit card fraud, it is driving fraud to an additional channel - the Loyalty Program. This conference will look at best practices to mitigate this growing problem. Its aimed at any airline, financial services, hotel, retail or travel industry executive working interested in discussing solutions to account takeovers, loyalty frauds, cyber security as related to loyalty program members' data, as well as brokering and other revenue leakages that occur from gaming programs. It is being held in advance of the 2019 Mega Event. Scroll down to see it's agenda.
The objectives of this meeting included to:
• Discuss solutions to reduce loyalty fraud, account take-overs and other revenue leakages faced by programs.
• Equip loyalty programs with up-to-date information to ensure program security
• Promote our global body to support the loyalty industry with the information, resources and tools to fight fraud.
Early Reduced-Price Registration from $399 USD (Airline and Travel & Hospitaliy Providers) and $799 USD (Vendors) is available through Friday, September 13th.
Note: Registration is $100 additional for payment by bank transfer.
LFPA Fall Conference 2019 Agenda
|Pre-event, Monday, 28th of October, 2019|
|16:00 - 18:00||Thought Leadership Round Table|
|18:00 – 19:00||
LPFA Fall Conference Welcome Reception
|Tuesday, 29th of October, 2019|
|08:00 - 09:00||Breakfast, Registration & Networking|
|09:00 - 09:05||
Chairman's Welcome Remarks & Introductions
• Madeleine Anderson, Director, Company Evolution
|09:05 - 09:30||
How the Fraudsters work and How to Detect Them
• Els Villanueva, Business Consultant Customer Experience
|9:30 - 10:00||
Use of AI and Machine Learning for Fraud Prevention
• Shaked Vax, Trusteer WW Technical Sales Leader
|10:00 - 10:30||
Loyalty Fraud Best Practices
• Zia Hayat, CEO and Founder
|10:30 - 11:10||Coffee Break & Networking|
|11:10 - 11:40||
Fraud Identification, Response & Mitigation at Fandango Rewards
• Ken Ray, Senior Manager Security Compliance & IT
11:40 - 12:30
Panel Discussion: Educating your Customers in Preventing Fraud: From Terms & Conditions to Social Media, Helping Customers to Manage the Risk
|12:30 - 14:00||Lunch & Networking|
|14:00 - 14:45||
Is Your Account Information for Sale on the Dark Web? Live Demo
• Kevin Lee, Trust & Safety Architect
|14:45 - 15:30||
Working with IT to stop Account Takeover: The Top 10 Things Loyalty Program owners Need to Know
Speaker to be announced
|15:30 - 16:10||Coffee Break & Networking|
|16:10 - 16:40||
Customer Service Issues of Compromised Accounts
Speaker to be announced
|16:40 -17:15||Products & Services Soapbox: New Ideas & Services to keep Your Program Safe & Customer Friendly|
|18:00 - 20:00||
Welcome Reception for the Ai Events' 2019 Mega Event
Photo: Don CeSar Hotel, St. Petersburg Beach, Florida
Event Location & Hotel Venue:
THE DON CESAR
3400 Gulf Blvd, St Pete Beach, FL 33706
Phone: + (727) 360-1881
Sleeping rooms at the group rate of $199 plus tax is available by clicking on the "Book Now" button above.
Conference Agenda Thumbnail Outline for your hotel booking:
Tuesday, October 29th, 2019: 14:00-17:00 - Pre-Event Sessions and 17:30-19.00 - Welcome Reception.
Wednesday, October 30th, 2019: 08:00-20:00 Conference Sessions & Evening Reception.
Thursday, October 31st: 08:00-12:30 Conference Sessions
Photo: Sleeping room at the Don CeSar
Photo of Madeline Anderson
The LFPA is delighted to announce that Madeleine Anderson will be managing speaking at this event, so please click here to complete the online speakers form and contact her.
Madeleine Anderson worked for British Airways for 10 years, including managing the British Airways Executive Club (UK). This was followed by three years working for Ernst & Young Management Consultancy, specialising in Loyalty across a number of sectors in Europe. Since 2002 Madeleine has worked as an independent consultant, holding a series of roles in Europe and the Far East. This has included launching a loyalty programme for Jet2.com and supporting the strategic development and launch of a co-brand credit card for Emirates Airline. She graduated from Loughborough University of Technology with a BSC (Hons) Management Sciences and Diploma of Industrial Studies. She has also received a Post Graduate Diploma of Business Administration from Lancaster University and a Diploma of Direct Marketing from the Direct Marketing Centre/Kingston University.
Top Brand Names Sponsor LFPA Events. Great Content and Connections made by presenters and sponsors.
Sponsoring an LFPA Conference
Whether it is raising brand awareness, new product launches or prospecting for new business, sponsoring a LFPA Conference is a great way to connect with your target audience. We aim to understand your detailed objectives so that we can tailor a sponsorship package to your requirements and budget. We're working with Ai Events, organisers of the Airline and Travel Payment Summits, to produce and market the LFPA Spring and Fall Conferences.
Who comes to an LFPA Event?
LFPA events focus very much on content. We have industry practitioners as speakers sharing their insights into the key issues of the day. We don’t sell speaking slots, which means our presentations are not sales pitches thus attracting delegates who want to keep up-to-date with innovations and best practices. Most delegates are senior decision-makers. Our delegates are predominately the people doing the job and making purchasing decisions related to Loyalty Fraud Prevention.
For more in-depth sponsorship information, relating to our different events, or the make up of our delegates, please ask for our Media Pack.
What sponsorships items are available?
We work with our sponsors to customise their sponsorship package to their corporate objectives and budget. Our sponsorship items start from US$999 and can be tailored to your exact requirement.
Some of the options available include:
► Exhibition space - great brand presence and your chance to speak with delegates during breaks & lunches
► Brand awareness at the event with sponsorship of coffee breaks, networking receptions. We aim to get your brand out there in front of your target audience
► Establishing your brand as an industry thought leader via white papers or other specialist content on the LFPA website and promotion of your messages on the relevant event websites
► We also can run webinars and can promote your content to our extensive worldwide database of contacts
The following companies participated in the 2018 LFPA Fall Conference this year to be joined by many more from Mega Event!
City of London Police
KLM Royal Dutch Airlines
LOT Polish Airlines
Loyalty Fraud Prevention Association
Merchant Risk Council
Qantas Airways Ltd
The BayPay Forum
Up in the Air - Travel Payment Consultancy
"Our mission is simple - to support the industry in its fight to reduce and eliminate Loyalty Fraud."
Photo: Lions Den Award being presented at Mega Event 2018 in Long Beach
Mega Event Overview & Theme: Mega is the event for the global Airline & Travel industry dedicated to maximizing revenues from Loyalty Programs, Ancillary Revenue Generation and travel Co-Branded Credit Card Programs, as well as to meet decision-makers from the industry manging these areas. Mega Event 2018 looked at how to make the best Digital experience. Buidling on this, this year's 9th annual conference will focus on offering the best customer experience via all channels - Engage, Experience, Execute.
Mega Event covers four conference tracks in a single venue: 1) Loyalty Conference 2) Co-Brand & Travel Rewards Confeence and 3) Ancillary Revenue & Merchandising Conference, as well as the 2019 Mega Awards sponsored by Avis-Budget Group.
For more details visit the 2019 Mega Event website here.