2017 Fall Event - Presentations from Loyalty Fraud Prevention Conference

Date: 08 Nov 2017 - 09 Nov 2017    Location: Brighton, UK    Delegates: 80+



Event Overview: 2016 saw the launch of the first Loyalty Fraud Prevention conference in London in November for executives from multiple industries responsible for fighting the growing menace of loyalty program fraud. In 2017, the Loyalty Fraud Prevention Association (LFPA) expanded offering two bi-annual conferences - the Spring event  was held in Atlanta in May. This Fall event in Brighton was the third Loyalty Fraud Prevention Conference, covering the latest best practices for stopping loyalty program frauds.

Event Theme - "Protecting Your Program and Customers": This event was focused on what you can positively do to get ahead of the fraudsters.  Understanding the Fraudster's Customer Journey will help you work better with the other departments like IT and Call Centres.  In turn that engages your customers to help them help themselves against fraud. Attendees were also able to meet and network with industry peers and best practice service providers to hear first-hand how to further protect loyalty programs from fraud. Scroll down to see the agenda.


To obtain the conference presentations from this event, click on the button above for "Sign up for Conference Presentations" and request those from the "LFPA Fall 2017 Conference" (Note: This request form is managed by Ai Conferences, the event organiser which organised this conference on LFPA's behalf.)

Agenda: Protecting Your Program and Customers - Concrete Steps

8th November 2017

16.00 - 19.00:
Loyalty Fraud Prevention Discussion Group - Sharing Best Pracitices among Peers

19.00 - 21.00:
Welcome Networking Reception

9th November 2017

09.00 - 09:30:
Chairman's Welcome Remarks
• Iain Webster, President, Loyalty Fraud Prevention Association

09.30 - 10.00:
Engaging Law Enforcement: Dealing with Member Fraud & Data Theft
• Jesus Ortega Orisch, Cybercrime Specialist, Europol

10.00 - 10.30:
Success & Challenges in Fighting Loyalty Fraud:  Lessons from the front line
• Sedef Husrev, Supervisor Fraud Prevention, Miles&Smiles Turkish Airlines
• Meghan Jaworski, Director Loyalty Fraud Prevention, Wyndham Hotel Group

10.30 - 11.10:
Coffee Break & Networking

11.10 - 12.00:
Panel Discussion:  Practical Steps to Prevent Loyalty Fraud

Moderator:
• Madeleine Anderson, Director, Company Evolution

Panellists:
• Nik Laming, General Manager, Cebu Pacific
• Nicki Speed, Loyalty Marketing Consultant
• Alan Lias, former VP Loyalty Virgin Atlantic
• Dicken Doe, former Head Retail Bank Analytics, HSBC

12.00 - 12.30:
The UK Government's Strategic Approach to Fighting Cyber Crime
• Speakers from the UK National Cyber Security Centre

12.30 - 14.00:
Group Lunch & Networking

14.00 - 14.30:
GDPR:  What the new regulations on data protection mean for your business and loyalty fraud
• Dan Farr, Head of PCI DSS, Forgenix
• Richard Jones, Cyber Security Expert, Foregenix
• Adrian Jolly, Consultant, Jolly Consulting

14.30 - 15.00:
What you Need to Know About the Fraudster's Customer Journey: Understand them & you better protect your program
• Mark Lenahan, Co-Founder & Consultant, CJ Ignition

15.00 - 15.15:
LFPA Update:  How Membership is helping prevent loyalty fraud
• Peter Maeder, Secretary, Loyalty Fraud Prevention Association

15:15 - 15:45:
Coffee Break & Networking

15.45 - 16.15:
Updated Loyalty Accounting Rules (IFRS 15) and their Impact on Loyalty Fraud
• Iain Webster, Co-Founder, Loyalty Fraud Prevention Association
• Tom Nichols, Strategy Analyst, ICLP

16.15 - 17.00:
Loyalty and Account Takeover Fraud:   How it impacts your business
• Denise Burkett, Strategic Market Consultant, Visa-CyberSource

17:00:
Chairman's Summary
• Iain Webster, President, Loyalty Fraud Prevention Association

17.00 -18.00:
Networking Drinks

2017 LFPA Fall Conference is sponsored by:





© Copyright 2017 Loyalty Fraud Prevention Association.  All Rights Reserved.




The following companies attended:

A Jolly Consulting Limited
Accertify, Inc.
Ai
Aimia
American Express
ANA Business Solutions(All Nippon Airways)
Avios
BCD Travel
Bridge2 Solutions
British Airways
Cebu Pacific Air
CJ Ignition
Company Evolution
Coniq
Constanz
CyberSource
EUROPOL
Expedia
Foregenix
GCHQ
Head for Points
ICLP
Kaspersky Lab
Kobie Marketing
Loyalty Fraud Prevention Association
Loyyal
National Cyber Security Centre
Perseuss
SAS Airlines
Thai Airways International PCL
Think Big Digital Sdn Bhd
Trustly
Turkish Airlines
Vchain Tech
Visa
Wyndham Hotel Group
 


This email address is being protected from spambots. You need JavaScript enabled to view it. Secretary of the Loyalty Fraud Prevention Association, for more details.

 

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