Loyalty Fraud Prevention Group Meeting - APAC - Loyalty Fraud Prevention Discussion Group APAC

Date: 22 Aug 2016    Location: Kuala Lumpur, Malaysia    Delegates: 30+

Photo: A previous fraud-related event organised by LFPA

Overview: As merchants work to reduce credit card fraud, it is driving fraud to an additional channel - the Loyalty Program. So, this complimentary Loyalty Fraud Prevention Discussion Group was held to discuss solutions to this growing issue. This closed-door discussion group was open to any airline, financial services, retail or travel industry executive working in loyalty marketing and/or loyalty fraud prevention. This meeting was held in advance of the launch of the Loyalty Fraud Prevention Association.

The objectives of this meeting included to:
• Discuss solutions to reduce loyalty fraud.
• Equip loyalty programs with up-to-date information to fight loyalty fraud.
• Promote a permanent global body to support the loyalty industry with the information, resources and tools to fight fraud.

Companies which participated included: Accertify, AirAsiaBIG, Airline Information, Bangkok Airways, Cebu Pacific, Changi Airport Loyalty Program, Connexions Loyalty, CyberSource, EVA Airways, IATA, Japan Airlines, Loyalty Advantage, LoyaltyPlus, Malaysia Airlines, RFi Consulting, SAUDIA, Shangri-La Hotels and Resorts, Thai Airways, Turkish Airlines and Visa.


Registration & Check-in

Welcome Remarks, Introductions & Overview of Objectives
• Michael Smith, Managing Partner, Airline Information & Co-Founder, Loyalty Fraud Association

Open Discussion: What types of Loyalty Fraud are participants seeing in their companies?

Coffee Break & Networking

Group Roundtable on Loyalty Fraud Prevention: What defenses can be put in place? 

Closing & Next Steps: What is the way forward to cooperating to fight Loyalty Fraud?

Networking Reception

Photo: Kuala Lumpur - Venue of Mega Event Asia-Pacific 2016

The Mega Event Asia-Pacific 2016 - 3rd Annual Profitabilty Summit, organised by Airline Information, combined two conferences in a single venue, focused on driving airline & travel industry profitablity from Ancillary Revenue & Loyalty Programs. Its two conference tracks covered: 1) FFP & Frequent Guest Loyalty (including travel co-branded cards) and 2) Ancillary Revenue Generation & Merchandising - both with a dedicated focus on key issues and challenges for the Asia-Pacific region. Scroll down this page to see the hot topics covered by the 2016 agenda or click here to visit the complete conference website to access its PowerPoint presentations.

• Pre-Event Merchandising MasterClass (22 August)
• Pre-Event Loyalty Fraud Prevention Discussion Group (22 August)
NDC & Beyond: IATA's NDC isn't the only game in town to drive Merchandising & Ancillary Revenue
Which Ancillary Products? from fare families to ground transport, which can you and should you sell?
Apps, Wearables & Tablets: and how to deliver revenues, engagement & Loyalty
Coalition Loyalty: moving beyond airline & travel partners to new levels of revenue & engagement
Delivering Personalisation? what does your company need to do?
Merchandising: What are the latest techniques to drive more revenues?
Co-Brand & Loyalty: Is a loyalty program the only key to co-brand card success?
The Mobile Wallet: and ancillary revenues, customer loyalty & co-brand cards
Travel Co-Branded Cards: does your company really need one?