First Annual Event (2016) - Presentations from Loyalty Fraud Prevention Conference

Date: 09 Nov 2016 - 10 Nov 2016    Location: London, UK    Delegates: 60+

Event Overview: This was a first worldwide gathering of executives from multiple industries responsible for fighting the growing menace of loyalty program fraud. As companies improve their defenses against credit card fraud, it is driving fraud to a new channel - loyalty programs. Loyalty Program fraud is also complicated by consumers not treating loyalty accounts as they would a bank account, meaning the points or miles may be long gone before consumers realize that the miles for their next dream holiday or their points for their next big screen T.V. have been lost. And what law enforcement agency will get involved in a loyalty fraud case, leaving both Loyalty Programs and Consumers without this support? This conference examined all aspects of this compliicated issue, while also serving to launch the Loyalty Fraud Prevention Association (LFPA).

Event Theme - "Are you really protected?": Fraud is a low-hanging fruit to quickly increase your profitability. This event shared best practices to reduce loyalty fraud and improve margins, as well as offered the relevant contacts to help you achieve this. Scroll down to see the agenda or click on the button below to request to download its presentations.

To obtain the presentations from this event, click on the button above for "Sign up for Conference Presentations" and request those from the "2016 Loyalty Fraud Prevention Conference."  (Note: This request form is managed by Ai Conferences, the event organiser which organised this conference on LFPA's behalf.)

Symposium Agenda: Is your loyalty program protected?

9th November 2016

16:30 - 19:00
Loyalty Fraud Discussion Group

19.00 - 21.00
Welcome Networking Reception

10th November 2016

9.00 - 9:30:
Chairperson's Welcome Remarks
• Iain Webster, President, Loyalty Fraud Prevention Association

9.30 - 10.00:
Keynote: Data Security and your Loyalty Program
• Daniel Farr, Partner, Foregenix

10.00 - 10.30:
Lessons Learnt: Introducing data/security standards in the payment card industry and how they can be applied to loyalty
• Jeremy King, International Director, PCI Security Standards Council

10.30 - 11.00:
Coffee Break & Networking

11.00 - 12.00:
Where do we want to go with cooperation? What can be accomplished through cooperation to stop Loyalty Fraud?
• Peter Maeder, Secretary, Loyalty Fraud Prevention Association

12.00 - 13.00:
Group Lunch & Networking

13.00 - 13.30:
Loyalty Fraud Case Study - ARC: How a credit card fraud ring turned into a loyalty fraud ring and got caught!
• Doug Nass, Manager Fraud Investigations, ARC

13:30 - 14:00
Forensic Case Study: Compromise of PCI Card Data where the card data is used in loyalty programs
• Andrew Bontoft, Director & Co-Founder, Foregenix

14.00 - 14.30:
Your Company Has Been Breached, Now What? How to Manage Communications with Your Best Customers and to Control Your PR Crisis
• Vanessa Horwell, Chief Strategy Officer, ThinkInk

14:30 - 15:00:
Coffee Break & Networking

15:00 - 15.45:
Lions' Den: New products and innovations are key to reducing fraud. The Lions' Den is a showcase of new products & services in which companies are given 5 minutes to pitch their payment or fraud prevention-related innovation live & unrehearsed to our board of industry executive "Lions." Honest & critical feedback on the product & sales pitch is then provided in front of our conference audience and the best product is chosen by the juding panel of "Lions."

Josee Russo, Senior Manager Program Compliance and Fraud Prevention, Aeroplan Canada
• Peter Gross, 2IC Fraud, Virgin Australia
• Meghan Jaworski, Senior Manager Program Integrity, Wyndham Rewards

Pitching Companies:
1. Shape Security
2. Accertify
3. Loyalty Fraud Prevention Association

15.45 - 16.15:
Preventing Fraud through Data Sharing: Cifas is a UK not-for-profit company working to protect businesses, charities, public bodies and individuals from fraud and financial crime. With over 360 organisations sharing fraud data hear how they prevented over a billion pounds of potential fraud losses in 2015, what fraud trends are happening in 2016 and what you can do to stem your fraud losses
• Gaby Devereux, Assistant Director - Engagement, Cifas

16.15 - 16.45:
Loyalty Fraud Case Study - Shape Security: One Major Airline Suffered a Massive Account Takeover Attack -  what are the details and characteristics of the attack and defense strategies?
• Shuman Ghosemajumder, CTO, Shape Security

16.45 - 17.30:
Closing Panel Discussion: What can be done to stop loyalty fraud?
• Masha Cilliers, Managing Director, Payment Options

• Iain Webster, President, Loyalty Fraud Prevention Association and ICLP
• Peter Gross, 2IC Fraud, Virgin Australia
• Fotogiannopoulos Fotis, Fraud Prevention Analyst, Aegean Airlines
• Thomas Chandler, Sr. Account Manager, CyberSource

17.30 - 19.00:
Drinks & Networking

© Copyright 2016 Loyalty Fraud Prevention Association

The following companies participated:

Aegean Airlines
American Express
ANA - All Nippon Airways
ARC - Airlines Reporting Corporation
Bridge2 Solutions
British Airways
Cellpoint Mobile
Cranfield University
IHG - Interncontinental Hotels Group
Kobie Marketing
LATAM Airlines
Loyalty Fraud Prevention Association (LFPA)
Loyalty Magazine
Maitland Group
Marriott International
Melia Hotels
Oman Air
Payment Options
PCI Security Standards Council
Qatar Airways
S7 Airlines
Shape Security
South African Airways
Starwood Preferred Guest
TFC International
Thai Airways
ThinkInk PR
topbonus Limited
Turkish Airlines
United Airlines
Virgin Australia
Wyndham Hotel Group

Details coming soon

Lead Sponsors